Audio professionals involved in live sound reinforcement, record production, and broadcasting are continuously solving complex problems in creative ways. It is wasteful if the pragmatic methodologies used in solving these problems do not contribute towards a reusable model of process improvement. This paper suggests a systems-level engagement with audio production that strikes a balance between human creativity and technological infrastructure. A conceptual model of process improvement is developed through analysis of audio production as a complex system and subsequently implemented through an action research methodology in multiple case studies. The study found that significant quality improvements in audio production could be attained through a sociotechnical systems approach. The results imply that the application of process improvement methodologies can coexist with creative social practice, resulting in improved technical performance of production systems.
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